Política de frete
🚚 So How Does Our Shipping Work?
The Emporio.com works with third-party Companies all over the world to source the coolest products at the prices that suit you.
This results is all our orders being shipped internationally. Also we do ensure you can track your orders for your extra piece of mind.
Our products often take 3-12 business days to arrive*. So no worrying if the product doesn't arrive the next day!
Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control! At this moment we DO NOT ship worldwide, only United States.
Due to the High Volume:
✈️ Processing & Delivery: 12 days with Tracking number.
Tracking:You can track the status of your products on The Emporio Tracking Page once you receive the tracking number from us. Tracking number is generated once your item is shipped. You would receive the tracking number via Email or SMS depending on your preferred mode of notification selected at the time of placing order.
EXCHANGE OR RETURNS:
We allow domestic returns/exchanges as long as they fall under our return/exchange guidelines. International customers, please see “What is your international return policy?” for more information.
You can create your return/exchange through our returns center.
- For returns, the cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs.
- For exchanges, the cost of the return label is covered, as well as shipping costs on the new item, as we offer completely free exchanges!
- An item can be exchanged for any item available on our website.
- Please keep in mind that if you have more than one order to return or exchange, you’ll need to input your email into our Returns Center, and create a return/exchange for each order. You can then include all of your orders in one package as long as each order was selected through the Returns Center. Do not include orders not processed through our Returns Center in your package as they will NOT be processed. Please use the shipping label provided by our Returns Center for proper tracking to take place.
We only accept return/exchange items according to the following guidelines:
- All returns must be postmarked within 45 days of your order being shipped
- Clothing tags must still be intact*
- Clothing must be returned in original product bags
- Cannot be worn, washed, or put through the dryer
- Cannot have deodorant marks
- Cannot have stains of any kind (makeup/self-tanner, etc.)
- Cannot have human or animal hair
- Cannot have snagging/pilling
- Cannot have abnormal smell (perfume, body odor, etc)
- Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
- Items with excessive wrinkling are subject to denial
- If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
- If you are returning your entire order, please note that the original shipping costs will not be refunded
- If the inventory is not available for an exchange request, we cannot send the original item back to the customer (we will do our best to accommodate, but cannot guarantee due to limited inventory)
- If you are outside of the United States, including Canada, we can only accept returns
- All undergarment sales are final for hygiene reasons. No exceptions.
*If the hang tag is detached from the item, please include the hang tag in the return package. If the hang tag is not included, the return will not be accepted.
Still have questions? Email us at email@example.com. or message us using our Live Chat on our page.